Terms and Conditions

Terms & Conditions — Serenity Studio

Serenity Studio · Tyldesley

Studio Policies

Our terms and conditions around bookings, cancellations and no-shows — written to be fair to everyone, including our instructors.

Why we have a policy

Fair to you, fair to us

We know life happens — plans change, kids get sick, work runs over. That's exactly why we don't ask for the 24 hours' notice that many studios require. But every class is staffed and paid for whether you show up or not, so we do ask for a little notice, and we do ask you to honour the spot you've booked.

Below is our full cancellation and no-show policy. It applies to every booking, whether made through Legit Fit or the Serenity Studio app — and whether you're paying as you go, using a class pack, on a membership, or trying us out with an introductory offer.

What most studios ask
24 hours' notice
What we ask
12 hours' notice
⏰Cancellations

You're free to cancel any class, any time, with no penalty at all — as long as it's at least 12 hours before the class starts. A late cancellation is anything cancelled within 12 hours of the class.

12+ hours
Cancel freely, no charge, no credit lost. Simply cancel through Legit Fit or the Serenity Studio app.
1st late cancel
Counts as a late cancellation — your class credit is lost, no fee.
2nd onward
Class credit lost + a £5 fee for every late cancellation after your first.
We cannot accept cancellations by phone, email or social media — please always cancel through Legit Fit or the Serenity Studio app so it's recorded correctly.
🚫No-Shows

A no-show is a booked class you don't cancel and don't attend. Because your spot could have gone to someone else, this is treated more seriously than a late cancellation.

1st no-show
Your class credit is lost — no additional fee.
2nd onward
Class credit lost + a £10 fee for every no-show after your first.
🏅Membership Holders

As a thank you for your ongoing commitment, members get a little more flexibility. No-shows and late cancellations are counted together.

First 3 times
Your session is lost as usual, but no extra fee applies.
4th time onward
A flat £5 fee applies per no-show or late cancellation from this point on.
✨Introductory Offers & Special Packages

Our 3 classes for £35 intro offer and our buy-one-get-one-free mat & yoga offer are available to first-time clients only, and can only be used once per person. These are genuinely discounted rates — we're covering the difference ourselves to welcome new clients in, and our instructors are still paid in full for every class booked.

Any no-show
Class credit lost + a £10 fee, applied from your very first no-show on these offers.
Because these classes are already offered well below cost, a missed session without notice means we're paying our instructor's time twice over — once for the discount, once for the empty mat. We think that's fair, and we hope you understand why.
Good to know

How it all works

📱
All bookings and cancellations are managed through Legit Fit or the Serenity Studio app — whichever you prefer to use. These are the only ways we can accept a cancellation.
💳
Any fees due (no-show or late cancellation charges) are added to your account and must be settled before you're able to book your next class.
📋
Waitlists follow the same rules — if you're added to a waitlist and confirmed into a class less than 12 hours before it starts, our standard cancellation policy applies from that point.
🔄
Fee counts reset — your late cancellation and no-show counts refresh every 4 months.
The bottom line

We'd always rather see you on the mat

We built this policy to be one of the fairest around — 12 hours' notice instead of the usual 24, real leniency on your first slip-up, and extra grace for our members. It exists so that every class stays full, every instructor's time is respected, and everyone gets a fair shot at the spot they wanted. If something unexpected comes up, please just get in touch — we'll always do what we can to help.